Legal & Terms of Sale

Please read our full Terms and Conditions (Which includes the General Terms and Conditions of Use, Membership Terms and Subscriber Terms) and Privacy Policy. The most commonly requested information is summarised below.

Your information

What will you do with my email address?
GrabOne and Direct Wines Limited take your personal information very seriously - our focus is to use your email to inform you of our great deals every day.

You'll receive information about our GrabOne Bottle deals in your inbox daily, and occasional alerts relating to any purchases you make through the GrabOne Bottle website. Your email address will not be disclosed to any third party. Our Privacy Policy and Subscriber Terms provide full disclosure, please read over these.

What will you do with my credit card and billing information?
Credit card and billing information is obtained from you via a Secure Socket Layer connection (SSL), which is fully encrypted. This information and your other personal information will be kept safe and secure. We will store your credit card and billing information and use it to pay for any deals that you purchase (at the time you give us that information and in the future). However, if you do not want us to store this information, please let us know at the time you enter these details (you will have the ability to do this on our payment page at the time you enter this information).

Terms and Conditions of Sale

GrabOne does not sell any of the products offered on the site. All products are sold, supplied and distributed directly by Direct Wines Limited.

Sale of Liquor Act
You must be at least 18 years old to purchase Liquor from www.grabonebottle.co.nz. If you make a false representation to us that you are a person to whom liquor may be sold or supplied then you will be committing an offence under section 172 of the Sale of Liquor Act, which states...

1. (1) Every person commits an offence and is liable to a fine not exceeding ($2,000) who falsely represents in writing to the licensee or a manager of any licensed premises, or to any employee of the licensee, that he or she is a person to whom liquor may be sold or supplied under the licence.
2. (2) Every person commits an offence and is liable to a fine not exceeding ($1,000) who falsely represents otherwise than in writing to the licensee or a manager of any licensed premises, or to any employee of the licensee, that he or she is a person to whom liquor may be sold or supplied under the licence.
3. When ordering from GrabOne Bottle you acknowledge and confirm that you are at least 18 years old and legally entitled to purchase liquor. Please note that we may be required by law to release information gathered from you when you place your order to the various enforcement agencies. For more information about how we use information about you please refer to our Privacy Policy.

Orders & Returns Policy

What is your returns policy?
Firstly, once you have purchased a deal you are committed to the transaction and your credit card will be charged immediately following confirmation of the deal. Unfortunately your order may not be changed after purchasing the deal due to fast moving nature of logistics.

All prices are billed in New Zealand dollars and are inclusive of GST.

Our policy is that we guarantee all wines 100%. We provide a no questions asked, money back or replacement guarantee. If you’re not happy for any reason simply return the unopened wines to Direct Wines, 19d Triton Drive, Albany, Auckland for a full refund or replacement. If the wine turns out to be spoilt or "corked" (which is rare) we will also refund reasonable return postage costs. If you want, give us a call on: 0800 472 2663

Nothing in these terms and conditions limits your rights under the Consumer Guarantee Act 1993.

Out of Stock

There might be rare occasions when we have insufficient stock to meet our confirmed orders and as a result are unable to fulfil your order. Should this occur we will contact you and offer either a full refund or alternatively a replacement product of equal value to your purchase.